frStericycle Communication Solutions is one of North America’s leading providers of communication solutions. By combining the experience and expertise of many leading Canadian-based call center and answering service companies, we’re able to offer our customers the personal touch of a local company and the reliable and scalable offerings of a large corporation.
Who We Are
When it comes to best-in-class customer service, our engaged and experienced team members make all the difference. We’re dedicated to creating and sustaining an environment where team members can grow and develop, and where innovative ideas and new approaches are valued, and this is why we have an impressive amount of long term employees.
Where We Are
We are where you are. With centres located across Canada and the U.S., we're equipped and ready to service local, national and international accounts.
What We’re About
We’re passionate about communications. Our goal for every call is to protect your brand and help your customers fall – and stay – in love with your organization. We approach every customer interaction with our core values in mind.
73%
of consumers
say friendly customer service reps can make them fall in love with a brand.
Our Values
-
IntegrityWe are honest and open in our interactions with others. When making decisions, we always do the right thing.
-
AccountabilityWe take ownership of our actions and focus on solutions. We deliver on our promises.
-
One Team. One Goal.We work as a team, no matter the goal. We share successes and failures together and work to make things better.
-
Customer FirstWe offer service that is valuable for our customers and exceeds their expectations. We respect the value of both our internal and external customers.
-
Enjoying our WorkWe support a culture that fosters team member engagement and loyalty. We do so with a spirit of camaraderie.
-
Continuous ImprovementWe provide the most value while consuming the fewest resources. We embrace the talents of the people who do the work.