For full functionality of this page it is necessary to enable JavaScript. Patient Engagement Solutions - Stericycle Communication Solutions

Canada’s Customer Service Specialists for 27 Years and Counting

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Protecting What Matters Most During COVID-19

Patient Engagement is More Important Than Ever. We Stand Ready to Help.

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Your business is unique – and so are your customers. That’s why our communication services are customized to meet your specific business needs. We strive to best represent your brand and values with every interaction and to always impress and delight your customers.

Call Centre

Call Centre

Provide customer service 24/7 while lowering costs and improving efficiencies with our award-winning call centre and contact management services.

Outbound Telephone Services

Outbound Sales, Marketing and Fundraising Services

Improve conversion rates and the effectiveness of sales and marketing initiatives with telemarketing, lead generation, market research and direct sales solutions.

Industry Leading Telephone Answering Services

Telephone Answering Services

Meet the needs of your customers or employees 24/7. With custom scripts and protocols, we meet your call answering needs and act as an extension of your brand.

Direct from TV

Direct Response TV Services

Increase the ROI of your media investments and allow your nonprofit to spend money on your cause by working with donor management specialist to process donations.

Technology Solutions

Technology Solutions

Streamline your communications with automated appointment reminders and customer communications, as well as web chat, email response and SCADA integrations.

Agents

We take training very seriously and continually educate our agents on customer programs and soft skills. Agents are extensively trained on your business and organization’s program components, and we invite customers to personally train the agents assigned to their accounts or utilize our “train the trainer” program. Agents are hand selected for your account, and industry experts are assigned when available.

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Customer Service Representatives

“We take training very seriously and continually educate our agents on customer programs and soft skills. Agents are extensively trained on your business and organization’s program components, and we invite customers to personally train the agents assigned to their accounts or utilize our “train the trainer” program. Agents are hand selected for your account, and industry experts are assigned when available.”

Derek B., Account Development Specialist

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Customer Experience Technologies

Intelligent solutions with call routing and customized agent screens provide our team members with your messaging, scripts and call protocols. Integrations with databases including websites, CRMs, EHRs, practice management software, alarms and alert systems automate and streamline your processes.

Certifications and Security

SOC II certification   PIPEDA