Your business is unique – and so are your customers. That’s why our communication services are customized to meet your specific business needs. We strive to best represent your brand and values with every interaction and to always impress and delight your customers.



  • Call Centre
    Call Centre

    Provide customer service 24/7 while lowering costs and improving efficiencies with our award-winning call centre and contact management services. Read More

  • Outbound Telephone Services
    Outbound Sales, Marketing and Fundraising Services

    Improve conversion rates and the effectiveness of sales and marketing initiatives with telemarketing, lead generation, market research and direct sales solutions. Read More

  • Industry Leading Telephone Answering Services
    Telephone Answering Services

    Meet the needs of your customers or employees 24/7. With custom scripts and protocols, we meet your call answering needs and act as an extension of your brand. Read More

  • Direct from TV
    Direct from TV

    Increase the ROI of your media investments and allow your nonprofit to spend money on your cause by working with donor management specialist to process donations. Read More

  • Technology Solutions
    Technology Solutions

    Streamline your communications with automated appointment reminders and customer communications, as well as web chat, email response and SCADA integrations. Read More

Agents

We take training very seriously and continually educate our agents on customer programs and soft skills. Agents are extensively trained on your business and  organization’s program components, and we invite customers to personally train the agents assigned to their accounts or utilize our “train the trainer” program. Agents are hand selected for your account, and industry experts are assigned when available.

Customer Service Representatives

Our friendly, customer-oriented agents are trained on your organizations’ specific program components and supported by our best-in-class technology. This, plus ongoing soft skills training, ensures our agents are equipped to best represent your brand.

My priority is to use our tools to answer your requirements. Our tools are flexible enough that we can do pretty much anything.

Derek B.,
Account Development Specialist,
celebrating 16 years with Stericycle

Customer Experience Technologies

Intelligent solutions with call routing and customized agent screens provide our team members with your messaging, scripts and call protocols. Integrations with databases including websites, CRMs, EHRs, practice management software, alarms and alert systems automate and streamline your processes.

Communication Solutions - Automated Email

Certifications and Security

SOC II certification PIPEDA