It’s critical that you satisfy customers’ needs every time they call. But having a live voice available 24/7 is challenging and operationally inefficient. Stericycle Communication Solutions helps you consistently deliver exceptional customer experiences while boosting retention and acquisition with customized inbound call centre services.

Customer Service Representatives

No matter your call volume requirements, our North American-based, expertly trained call centre agents are available and equipped to handle customer calls with your organizational values and goals in mind. Services are available in English, French and Spanish, and delivered with neutral dialects.

70% of customers
are willing to spend more with companies that provide excellent customer service.
American Express Global Customer Service Barometer, Feb. 2011

My favorite part of the job is my ability to help customers. When they express how grateful they are, I believe not only I, but the rest of the agents, feel like heroes behind our desks.

Corinne M.,
Customer Experience Agent,
celebrating 8 years with Stericycle

Technology

Multilingual agents have the right tools to manage your customers across multiple channels: phone, email, text and web. Secure technology provides access to the information and systems necessary to serve your customers just as you would.

Call Centre Reporting Details

Account Management

We strive to exceed you and your customers’ expectations. Communication, collaboration and reporting about call fluctuations, volumes, outcomes and performance are key to this success and delivered on a regular basis.

Daily Call Details - Telephone Answering Service Provider

Certifications and Security

SOC II certification PIPEDA