Outsource help desk and technical support, to friendly, highly-trained and knowledgeable agents who are available 24/7. Relieve your staff of this burden and help reduce overhead costs allowing your company to quickly scale.

Solutions

  • Web chat and email support
  • Tier 1 and Tier 2 support
  • Intelligent call routing and escalation
  • Bilingual (English and French)
  • B2B and B2C help desk support
  • RMA, warranty and post warranty support
  • System and account management
  • Installation and configuration

Customer Service Representatives

Customer service representatives are thoroughly trained and receive ongoing updates on every product they support, along with technical and soft skill development. Many members of our team have been serving Canada’s leading companies for more than a decade. They understand what it takes to deliver effective help desk and technical support, and the importance of client retention and satisfaction.

46% of customers
prefer to talk to customer service on the phone about complicated issues.
American Express

Once the programming of a new account has been completed, it is a necessity to provide proper training to each member of our staff, sometimes one-on-one, sometimes in group sessions using role play. Each new project training requires preparation, time and attention.

Catherine B.,
Contact Center Manager,
celebrating 16 years with Stericycle

Technology

Never worry about experiencing a disruption in service. Secure technology and vast infrastructure empowers our agents to serve customers and satisfy all your help desk needs, including scripts, service manuals, escalation protocols and more.

Communication Solutions - Call Centre

Account Management

Flexibility is essential in help desk and technical support. We grow when you grow. Account managers continually evaluate needs and trends to ensure appropriate resources are available and coverage is in place.

Communication Solutions - Call Centre

Certifications and Security

SOC II certification PIPEDA