Acting as brand ambassadors, we answer the phones when your customers call – any time of the day, any day of the week. We’re able to answer questions, manage complex interactions and streamline important customer-facing processes.

Solutions

  • Answering service
  • Emergency response
  • Help desk
  • Product support
  • Warranty and registration lines
  • Parts ordering
  • Customer survey/satisfaction hotlines
  • Claims processing
  • Shipping inquiries
  • Payments
  • Quotes and estimates
  • Payment processing and billing inquiries
  • Service desk and logistics
  • Customer support
  • Live transfer protocols

Customer Service
Representatives

Thoroughly trained in your products, services, values and processes, we delight your customers every time. Whether it is an inquiry about hours of operation, product support hotlines or payment processing, our agents are ready to take those calls and deliver exceptional customer service.

68% of customers
will stop doing business with a company
because of poor service.
International Customer Service Association

My favorite part of the job is making the public happy. I love the feeling of solving a problem for a caller or helping resolve a technical issue.

Brian F.,
Customer Experience Agent,
celebrating 15 years with Stericycle

Technology

As an inbound call is routed to an agent, your protocols, specific call-handling instructions, scripts, forms and other information are retrieved so that they are prepared to manage the call appropriately.

Communication Solutions - Call Centre

Account Management

Every business is unique. We stay in tune with your company’s evolving needs, working to ensure we scale to service you and your customers, even as call volumes vary.

Communication Solutions - Call Centre

Certifications and Security

SOC II certification PIPEDA