We help our many insurance clients increase their efficiency, effectiveness and revenue stream by managing administrative processes that do not require a licensed insurance agent or adjustor. This helps your agents focus on what they do best.


  • Claims processing
  • Quotes
  • First Notice of Loss (FNOL)
  • Emergency response
  • Payment processing and billing inquiries
  • Help desk and customer support
  • Live-transfer to your agents and adjusters
  • Answering service

Customer Service Representatives

Acting as ambassadors of your brand, our agents complete as much of the process as possible before transferring members to your agents and adjusters, or executing an emergency response. Our agents are trained on insurance regulations and processes, ensuring the right questions are asked, the proper forms are completed and your internal teams are contacted when necessary.

My favorite part of the job is my interaction with customers! Doing something for someone you don't even know...making someone's day or putting a smile on their face, rectifying a situation with my customer, making them very happy.

Candace L.,
Communication Specialist,
celebrating 23 years with Stericycle


Team members are equipped with the protocols, forms and electronic systems required to respond to your members’ needs in a friendly, accurate and timely manner. Calls are live-transferred to insurance agents or adjusters when required.

Account Management

Our account managers understand the insurance industry and the complexities of managing fluctuations in your business. We work with you to manage coverage, ensuring our team is properly trained and available when you and your customers need us most.

Communication Solutions - Call Centre

Certifications and Security

SOC II certification PIPEDA