Insurance Member Services
Relieve licensed agents of administrative tasks
We help our many insurance clients increase their efficiency, effectiveness and revenue stream by managing administrative processes that do not require a licensed insurance agent or adjustor. This helps your agents focus on what they do best.
Acting as ambassadors of your brand, our agents complete as much of the process as possible before transferring members to your agents and adjusters, or executing an emergency response. Our agents are trained on insurance regulations and processes, ensuring the right questions are asked, the proper forms are completed and your internal teams are contacted when necessary.
Team members are equipped with the protocols, forms and electronic systems required to respond to your members’ needs in a friendly, accurate and timely manner. Calls are live-transferred to insurance agents or adjusters when required.