As an extension of your brand, we utilize your scripting and protocols to serve your customers. No matter the call volume, we ensure every order is processed in a timely and efficient manner.

Solutions

  • Direct from TV response
  • Reservations and seminar booking
  • Customer care and information
  • CRM management
  • Order entry
  • Catalogue and product orders
  • Email inquiries
  • Batch and real-time credit card processing

Customer Service
Representatives

We treat your customers like our own, and are available to take orders and book services on your behalf full-time, after hours or on an ad-hoc basis, and can adapt to support call “bursts” for special promotions and campaigns. Never lose customers due to long waits or dropped calls again.

78% of customers
abandon purchases due to poor service.
American Express Global Customer Service Barometer

Technology

Integrations with your CRM and ERP systems allow customer service representatives to process orders in real-time, anytime day or night. This enables you to to focus on your core business knowing customer requests are being addressed.

Account Management and Reporting

Your business and customers are unique. We work with you to establish the right phone numbers, agents, call scripts and protocols, as well as the best reporting and measurement plans to deliver the best possible results.

Communication Solutions - Call Centre

Certifications and Security

SOC II certification PIPEDA