We understand and respect the effort your organization puts into TV campaigns and are dedicated to the success of each initiative we support. Our direct from TV services always strive for first call conversion, consistently saving you time and money. With 24/7, customer service oriented agents, you’ll get the best ROI on your media buys and schedules.

Customer Service Representatives

Our customer service oriented agents utilize your systems including CRMs, portals and websites to process your media-generated customer activity. Staffing is based on media buys and trends to ensure your calls are answered, or serviced by abandon call-back.

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Technology

We ensure no call goes unattended. Our IVR solutions route calls accordingly, and our abandon call-back technology relieves your customers of long wait times. Instead, we’ll call them back!

Call Centre Reporting Details

Account Management

Experts work with you and your media teams to deploy solutions that meet your needs. Service-level agreements and staffing are determined based on media schedules and call trends, and we continuously monitor and adjust to ensure your campaign is performing optimally.

Daily Call Details - Telephone Answering Service Provider

Certifications and Security

SOC II certification PIPEDA