Direct Response TV Services
Call centre services to maximize your media campaign ROI
We understand and respect the effort your organization puts into TV campaigns and are dedicated to the success of each initiative we support. Our direct response TV services always strive for first call conversion, consistently saving you time and money. With 24/7, customer service oriented agents, you’ll get the best ROI on your media buys and schedules.
Our customer service oriented agents utilize your systems including CRMs, portals and websites to process your media-generated customer activity. Staffing is based on media buys and trends to ensure your calls are answered, or serviced by abandon call-back.
We ensure no call goes unattended. Our IVR solutions route calls accordingly, and our abandon call-back technology relieves your customers of long wait times. Instead, we’ll call them back!
Experts work with you and your media teams to deploy solutions that meet your needs. Service-level agreements and staffing are determined based on media schedules and call trends, and we continuously monitor and adjust to ensure your campaign is performing optimally.