With decades of call centre experience in lottery management, we maximize results and offer cost-effective solutions for the charitable lottery sector across Canada and the United States.

Solutions

  • Web chat and email management
  • Direct response programs
  • Gift catalogue and order taking
  • Disaster appeals and event fundraising
  • After-hours customer service support
  • Loyalty and retention programs
  • Sponsor and donor acquisition

Customer Service Representatives

Our team is unique. We understand the importance of achieving a low cost per acquisition, and aim for a conversion on the first call every time, while providing a pleasant gifting experience for your donors. Our multilingual agents are trained on your organization’s unique call scripts and telephone protocols, and we invite clients to spend time training our agents on their unique brand messaging and values.

Technology

Customized web-enabled technology platforms are designed to meet your unique call handling needs with program templates, interactive voice response (IVR) and call-back features where donors can leave messages and quickly receive a return call from one of our agents.

Communication Solutions - Call Centre

Account Management

Account managers are experienced in designing and supporting custom inbound and outbound fundraising campaigns. Additionally, they are qualified to coordinate with vendors on your behalf. We ensure we’re ready for your peak times and meet your media campaign goals.

Communication Solutions - Call Centre

Certifications and Security

SOC II certification PIPEDA