Automated appointment reminders and messaging from Stericycle Communication Solutions are fully customizable and can be delivered to patients and customers through email, voice and text. We are the only company in the market that offers a comprehensive solution involving both automated communications and live agent services.


  • Appointment prep instructions
  • Emergency notifications
  • Service reminders
  • Delivery notifications
  • Customer or patient follow-up
  • Payment and billing reminders
  • Marketing notifications
  • Arrival messages
  • Program promotion
  • Care coordination messages
  • Population health messages
  • Mass patient notifications


Live customer support is at your fingertips at all hours of the day, every day of the week. Additionally, automated communication customers have ongoing access to our online self-service console, where users can update messages, audit messages and run reports.

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Automated reminders improve appointment attendance rates by up to 80%.

I’m a very happy client. I am excited to work with such an innovative team. I can’t wait to see what’s in store for the future.

Cindy L.,
Cardiovascular Institute of the South, customer since 2011


Cloud-based automated reminder and communication solutions are SOCII certified and PIPEDA compliant, and integrate with your CRM, electronic health record, practice management system or database to deliver reminders to your contacts via email, voice and text.

Communication Solutions - Automated Email

Account Management

Account managers build custom messages and protocols to meet the needs of your customers and patients. They also help determine the best combination of services to complement your existing processes and evolving customer needs.

Communication Solutions - Automated Message

Certifications and Security

SOC II certification PIPEDA