Timely email and web chat response are essential to keeping your customers happy and loyal. Stericycle Communication Solutions can handle not only your telephone customer communications, but your online customer requests as well, pulling from a scripted pool of responses.

Solutions

Our solutions include live web chat and email response, helping business handle online customer requests 24/7/365.

85% of customers
communicate with a brand via their website.
Forrester

Customer Service Representatives

We act as an extension of your brand. As such, we invite you to train our agents, whether in our training facilities or online. No matter the customer message, we strive to represent your brand accurately and effectively.

Technology

State-of-the-art technology allows us to securely tap into your organization’s email and web chat programs to delight your customers with quick and secure responses, while providing you with an auditable and reliable service.

65% of customers
communicate with a brand via email.
Forrester

Account Management

We strive to represent your brand accurately and effectively. Account managers will work with you to confirm that our agents are supplied with the correct responses, ensuring your customers receive the level of service they expect.

Call Centre Reporting Details

Certifications and Security

SOC II certification PIPEDA