With so much at stake, you need an emergency response partner you can count on to improve safety and reduce risk. When an emergency occurs, alarm integrations trigger phone calls to our agents.  Agents then quickly enact your protocols, including alarm location identification and emergency dispatch protocols to help ensure a quick resolution.

Solutions

  • Security alarms
  • Pressure valves
  • Elevators
  • Flood
  • Fire
  • Accidents
  • SCADA integration

Customer Service Representatives

We take emergency calls seriously. Agents are thoroughly trained on the strict escalation protocols for each alarm. We document the progress of call traffic to track dispatch and response times, and provide hard audits of all messages to help you manage your business.

Technology

Secure and reliable technology integrates with alarm monitoring systems to deliver real-time alerts to our team. Agents then quickly enact your protocols, including alarm location services and emergency dispatch protocols to help ensure a quick resolution.

Account Management and Reporting

Reliability and proper escalation are essential. Account managers help develop strict service level agreements (SLAs) with escalation plans and response time limits. Detailed reports include recordings of phone calls and account updates.

Communication Solutions - Call Centre

Certifications and Security

SOC II certification PIPEDA